December 2025

Employee wellbeing has never been more critical for global employers. In today’s competitive landscape, attracting and retaining talent means going beyond salary and benefits—it’s about creating a culture of care. At the same time, wellbeing is no longer a fringe benefit; it has become a business-critical strategy. Every sick day, delayed recovery, or case of burnout carries a hidden cost, impacting productivity and resilience.

Canada Life understands this better than most. Its WeCare service has already proven its value, delivering thousands of GP appointments, mental health consultations, and second medical opinions. But the market has evolved and so have employer expectations. That’s why Canada Life has extended and enhanced WeCare, their future-ready wellbeing solution, to deliver impact where it matters most.

Since October 1, 2025, Canada Life has rolled out a refreshed WeCare proposition that goes beyond incremental improvements. This is a transformation aimed at making wellbeing services more accessible, impactful, and seamlessly integrated with insurance products.

The market for health and wellbeing services has shifted dramatically. Employees expect more than basic support - they want services that are easy to access, tailored to their needs, and genuinely helpful in improving their quality of life. Originally built for SMEs, WeCare has been hugely successful, but Canada Life recognized the need to scale and deepen its offering for larger employers - a comprehensive, scalable wellbeing ecosystem that aligns with their insurance products and drives measurable outcomes.

The goal? To create a proposition that is engaging, relevant, and future-proof, ensuring that every insured employee can benefit from a comprehensive suite of wellbeing services.

Canada Life has introduced several key changes that makes WeCare one of the most comprehensive wellbeing platforms in the market:

• Broader access: WeCare is now available to all 2.8 million employees covered by a Canada Life policy, adding 2.1 million new users.
• Tailored propositions: Services are reshaped into two focused packages, ensuring employees get support that matches their insurance coverage.
• Enhanced services:
  • Virtual physio with AI - a cutting-edge feature offering video consultations, personalized rehab plans, and real-time feedback.
  • Improved Get Fit programme - a flexible 4- or 8-week plan combining nutrition and exercise guidance, developed by sports medicine experts.
• New app & portal: A sleek, user-friendly interface that makes booking consultations, accessing resources, and tracking progress easier than ever.
• Access changes: To maintain sustainability, uninsured employees will no longer have access to WeCare or myStrength. Additional perks like Toothfairy and Perks & Savings have been removed.

Compared to other providers, WeCare now offers one of the most comprehensive wellbeing packages available - covering everything from GP services and mental health support to nutrition advice and physiotherapy. This positions Canada Life as a leader in integrated health solutions, giving employers confidence that their people are supported at every stage.

These enhancements aren’t just about ticking a wellbeing box - they deliver measurable impact. In 2024 alone, WeCare facilitated 24,709 GP appointments, helping employees avoid unnecessary time off. Mental health consultations led to an 81% improvement in overall wellbeing, with significant reductions in anxiety and better coping strategies. Second medical opinions resulted in 80% of cases changing treatment plans and 16.7% revising diagnoses, ensuring employees receive the right care faster.

For employers, this translates into fewer absences, quicker returns to work, and a healthier, more engaged workforce. In fact, 53% of users avoided taking time off work, and 31% returned to work more quickly thanks to WeCare support.

Key stats at a glance:

• 24,709 GP appointments delivered in 2024
• 81% improvement in mental health
• 80% of second opinions changed treatment plans; 27% changing diagnosis (last 12 months)
• 53% avoided time off work
• 2.8 million employees now covered