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March 24, 2020

IGP – Service Continues Uninterrupted during Covid-19 Public Health Emergency

First and foremost, I wish health to all of our clients, their advisors and our Network Partners, and your loved ones.

The challenges which we face today are unique in modern history and demonstrate how quickly things can develop in today’s world of extensive international travel.

IGP Network Partners around the world have been working hard to ensure that appropriate coverage and services are afforded, and many have extended additional services (see the IGP Newsflash of February 24th). In addition, we have now also issued a global overview of the COVID-19 coverages provided by IGP Network Partners that is available here.

Please allow me a moment to laud the praises of the medical staff around the world working to care for those infected, and of those looking for a vaccine or cure to this aggressive virus.

Within Manulife-John Hancock/IGP, we are fortunate that we have for some time now had the ability to work remotely for a few days a week, and the experience we gained from doing so is now paying off. The Business Continuity Plans that we have in place are also proving their value.

In the message which we distributed a couple of weeks ago, I noted that most IGP Staff would be working remotely/from home up to the end of March. The experience we have to date suggests minimal disruption and we have not encountered any technical/IT capacity problems.

Telecommuting/WFH has now been extended through the end of April for all IGP Staff in North America and Europe.

I reiterate that this telecommuting/WFH should have no detrimental impact on the level of service being provided to our clients and their advisors. The quality of service that we always endeavour to maintain remains our focus.

All face-to-face meetings continue to be postponed, with video conferencing affording a good, next-best-thing alternative.

Please do not hesitate to reach out to me or any member of the IGP management team if you have any questions or concerns.

Wishing you and your loved ones continued health, I remain,

With kind regards,
Peter de Vries
Head of the IGP Network

pdevries@jhancock.com